Remote Computer Help

BigFrog Computing can connect remotely to your computer over the Internet as long as your Internet connection is still working. Once connected we can see your screen exactly as you see it and control your computer just as if we were sitting in front of it! This allows us to fix a large number of problems remotely over the Internet. This service is available to customers anywhere in the world.

We are currently using the CrossLoop application for remote support. You can download the Windows CrossLoop program HERE.

Remote support is billed out at $1 per minute. The CrossLoop program has a timer so you can easily monitor connection time.

How Remote Computer Help Works

  • Download and install the CrossLoop program from the link above.
  • Call us at 403-922-0638 to schedule a remote repair.
  • Start CrossLoop. Note that the program is slow to start, please be patient.
  • You do not need to register/sign up. Click the "Skip" link the lower right.
  • Click on the "Share" tab.
  • Read us the 12 digit access code over the phone. Nobody can access your computer without this code.
  • Click the "Connect" button.
  • We enter your code and click "Connect" on our end.
  • Our computers connect and we can control your mouse/keyboard.

We also offer Carry-in computer repair and On-site computer repair within Calgary and area.