Privacy policy.
Effective Date: November 19, 2024
At Big Frog Custom T-Shirts and More, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, www.bigfrog.ca, and interact with our services.
1. Information We Collect
We collect personal information that you provide to us directly and automatically when you use our website. This includes:
a. Personal Information You Provide:
• Contact Information: Name, email address, phone number, and mailing address.
• Order Details: Information related to your purchases, such as billing and shipping details.
• Payment Information: Credit card or other payment details processed securely through third-party payment gateways.
• Account Information: Username, password, and preferences when you create an account.
b. Information Collected Automatically:
• Device Information: IP address, browser type, and operating system.
• Usage Data: Pages viewed, time spent on the site, and other analytics.
2. How We Use Your Information
We use your information to:
• Process orders and provide customer service.
• Personalize your shopping experience.
• Communicate promotions, special offers, and updates (with your consent).
• Improve our website functionality and user experience.
• Fulfill legal and regulatory obligations.
We only collect, use, or disclose your personal information with your knowledge and consent, except where otherwise permitted or required by law. By submitting personal information to us through forms or purchases, you consent to the collection and use of your information as outlined in this policy. You can withdraw your consent at any time by contacting us.
3. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information with:
• Service Providers: Payment processors, shipping companies, and email marketing tools.
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
Some of our third-party service providers may store or process your information outside of Canada. As a result, your personal information may be subject to the laws of other jurisdictions.
4. Cookies and Tracking
Our website uses cookies and similar technologies to:
• Enhance your browsing experience.
• Analyze website traffic and usage.
• Serve personalized advertisements.
You can manage your cookie preferences through your browser settings.
5. Your Rights
Depending on your location, you may have the following rights:
• Access, correct, or delete your personal data.
• Opt-out of marketing communications.
• Withdraw consent for data processing.
• Lodge a complaint with your local data protection authority.
To exercise these rights, please contact us at info@bigfrog.ca.
6. Data Security and Retention
We use industry-standard measures to protect your data, including encryption and secure servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We retain your personal information only as long as necessary to fulfill the purposes identified in this policy or as required by law. After this period, the information is securely deleted or anonymized.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
8. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact our Privacy Officer at: info@bigfrog.ca